Fix common problems

I cannot buy because my account needs saving

Open Account and read its status. If the connection is recovering, leave the game open and wait for autosave. If the copies differ, use Sync my office and compare the device and cloud summaries before choosing.

A save mismatch is not proof that another person is signed in. If the message specifically says the office is open in another tab, close the duplicate game tab and retry. Do not erase your browser data to make the message disappear.

I bought something but cannot find it

First distinguish an ordinary shop delivery from a marketplace transfer. Ordinary purchases can have a delivery timer; finished placeable items go to Storage. A marketplace purchase must confirm and verify before it reaches your collection.

Use the same account in both places. Check My items in the market, Storage in the game, and the in-game Market collection for equipment or wearable collectibles. Bring the game tab into view to trigger its collection check.

For an uncertain transaction, use Check pending transactions or the visible Resume action. For an uncertain shop receipt, use Check my purchase. Do not buy another copy just to repair a delayed first delivery.

The marketplace says it is offline

The current preview relies on a running test service. The website can load while its trading connection is temporarily unavailable. This does not mean you should send funds directly to a wallet.

Wait and check again later. Preserve any pending receipt information. Tests do not require real tokens, and a displayed test balance has no monetary value.

I cannot find an online opponent

Reach Desk 2, prepare troops, and check any search cooldown or Resume raid message. The search needs an eligible unshielded player within ±100 trophies. It does not search by a desk-level gap.

A small player pool can leave no targets because nearby offices are shielded or already reserved. Use Missions or return later. Online offices can be attacked while their owners are offline, but shields and reservations still apply.

I cannot place a small object or wall frame

Make sure the furniture really has a usable top and the object's base fits between its neighbors. Try a small move or rotation. Several objects can share a surface; a real overlap still fails.

For wall art, adjust its horizontal position and height. Keep the entire frame on the wall and clear of other art or wall lasers. A laser is a defense with mounting rules, not a freely floating poster.

If the room is full, store something or buy another floor lot when eligible. Your unplaced spare remains in Storage.

My pet, troop, or reward looks missing

Check whether the pet is active, resting, or still an egg. Check Storage for its cushion. A training queue is not a finished camp force; wait for troops to reach Ready in camp.

Troops lost in a real online battle do not return. A practice raid gives no real loot or trophies. A rare troop license is different from the trained units it unlocks.

PORT sample balances cannot be claimed. Planned stock rewards require paid eligibility and actual funded deposits; generating a free preview does not create them.

Information to keep for a bug report

Use an official support or community link once it is configured on the website. If an official X or Discord destination is still unavailable, do not assume a matching name elsewhere is official.

• Your public username, browser/device, and approximate time of the issue.
• The exact visible error text and what you selected immediately before it.
• Whether the game says saved, reconnecting, or needs sync.
• For a test-market problem, the item name and serial plus any transaction or receipt identifier shown.
• A screenshot that avoids exposing passwords, email details, wallet recovery phrases, or private keys.